X Distrikt Per-Brand Memberships

The Membership is supplied by IEX RECREATIONAL PLAYGROUND L.L.C, trading as X Distrikt ("X Distrikt", "we", "us", "our").

The contract consists of the selected Product Schedule entry, these Terms, the purchase confirmation, the Privacy Policy, the Member Benefits Schedule and brand-specific safety and participation rules disclosed before the relevant activity. If documents conflict, the purchase confirmation and more specific consumer benefit apply, subject to mandatory law.

By purchasing, activating or using a Membership, the purchaser and Member accept the contract. If the Member is under 18, the purchaser must be the parent or legal guardian and contracts for themselves and, to the extent legally permitted, for the Member.

"Activation Date" means the date on which the Membership is purchased and payment is successfully completed.

"General Admission" means standard visitor entry to the subscribed brand, excluding separately priced products.

"Monthly Term" means 30 consecutive calendar days / the period ending on the corresponding date in the following calendar month.

"Annual Term" means 365 consecutive calendar days. The confirmation must state the Activation Date and exact expiry date and time.

Membership, QR code and digital or physical credential are personal and must not be shared, copied, transferred, assigned, resold or used by another person. A lost or compromised credential must be reported promptly. A replacement physical card costs AED 20 and will use the same photograph provided during the original membership registration.

The purchaser must provide accurate information. We may require the Member's name, date of birth, photograph, contact and emergency details, and reasonable proof of identity or guardianship to administer and verify access.

The Membership, QR code and digital or physical credential are personal and must not be shared, copied, transferred, assigned, resold or used by another person. A lost or compromised credential must be reported promptly. We may deactivate and replace it after verification; a disclosed reasonable fee may apply to a replacement physical card.

The Membership runs continuously from the Activation Date and is based on elapsed calendar time, not visits. Absence, holidays, travel, school or work commitments, unused sessions and isolated attraction downtime do not extend the term except under an approved freeze, clause 15 or mandatory law.

A "day" means an operating day of the subscribed brand. Unused daily visits or time do not accumulate, carry forward, transfer or create cash or credit value.

Admission is subject to published hours, capacity, bookings, timed entry, session availability, private events, maintenance, technical operation, government directions, safety, security and brand-specific eligibility. A Membership does not guarantee admission at a particular time or availability of every experience.

The 10% birthday discount applies only to Annual Memberships and eligible birthday packages across all brands. It applies to the birthday package price only and excludes décor, giveaways, add-ons, upgrades, additional services and other items outside the package price. It may be used once during the Membership term, only for the registered Member's birthday, and cannot be transferred or used for another person.

The 10% camp discount applies only to Annual Memberships and weekly camp bookings. Daily camp tickets and individual camp days are not eligible. It may be used once during the Membership term. Every Membership includes a 10% sibling discount. Discounts cannot be applied retrospectively or combined with another promotion, corporate rate, voucher, package, complimentary offer or discount unless expressly permitted.

Member-event invitations are included only with Annual Memberships and may require registration. Places may be limited and allocated on a first-come, first-served basis. Membership does not guarantee entry to every event. Separate event terms may apply if disclosed before registration.

The nanny benefit applies only to an Annual Membership and permits one accompanying nanny to receive complimentary General Admission to the subscribed brand on each Member visit, subject to registration and identity verification at URL/APP. It is not a transferable guest pass.

The registered nanny may be changed no more than one times during the Annual Term. The benefit excludes participation where restricted, premium experiences, discounts and paid add-ons.

The parent or legal guardian retains legal responsibility for the child and must meet all consent, supervision and safeguarding requirements. Nanny admission does not replace any requirement for the parent or guardian to attend or sign a waiver.

A Membership cannot be upgraded, converted or changed to another membership type, term, brand or product. This includes any conversion from a Monthly Membership to an Annual Membership or from one brand-specific Membership to another.

If the Member wishes to obtain a different membership, the Member must purchase a new membership separately at the applicable price and under the terms available at the time of purchase. No amount paid, unused membership period, visits or benefits will be credited or transferred to the new membership unless X Distrikt expressly confirms otherwise in writing.

The fee is payable in full unless an instalment option is expressly offered. Checkout and the receipt must state the total AED price, VAT treatment and payment fees. If payment is reversed or disputed, we may suspend access while reasonably investigating.

Membership does not renew automatically. Any renewal is a new contract at the price, benefits and terms shown before acceptance and payment.

From the Purchase Date, the Membership is non-cancellable and non-refundable for change of mind, relocation, travel, school/work commitments or lack of use, subject to mandatory consumer rights. Visits, time and benefits are not separately refundable.

We may make reasonable changes to hours, sessions, booking procedures, equipment, activities, technology, events, discounts and priority-access processes. We will not materially reduce the prepaid core access of an active Membership without reasonable notice and a fair remedy.

Membership access may not be available on selected blackout dates, private-event dates, full-venue privatizations or other restricted operational dates. Members are advised to check the relevant brand's official social-media channels regularly for updates, blackout dates, privatization notices and access restrictions. Short closures and temporary unavailability of an attraction, gallery, game or device do not automatically create a refund or extension. If the entire subscribed brand, or a material part of its core included access, is unavailable for more than 14 consecutive days, we will offer a proportionate extension, equivalent benefit or refund.

Members must meet all published age, height, weight, health, mobility, ability, clothing, footwear, waiver and supervision requirements and follow staff instructions. The Member or guardian must provide information reasonably necessary for safe participation and decide, with medical advice where appropriate, whether an activity is suitable.

We may refuse or stop participation where staff reasonably believe there is a safety, security, eligibility or intoxication risk. This is not a medical assessment. Parents and guardians remain responsible for children except where a separately purchased supervised programme expressly states otherwise.

We may make reasonable changes to hours, sessions, booking procedures, equipment, activities, technology, events, discounts and priority-service processes. We will not materially reduce the prepaid core access of an active Membership without reasonable notice and a fair remedy.

Short closures and temporary unavailability of an attraction, gallery, game or device do not automatically create a refund or extension. If the entire subscribed brand, or a material part of its core included access, is unavailable for more than 14 consecutive days, we will offer a proportionate extension, equivalent benefit or refund.

We are not responsible for delay caused by an event beyond reasonable control, but mandatory rights remain unaffected. We will take reasonable steps to reduce impact and communicate material closures.

Members must not misuse credentials or bookings, harass or threaten others, discriminate, damage property, ignore safety instructions, act unlawfully or dangerously, interfere with staff or guests, or conduct unauthorized commercial activity. We may require immediate departure where reasonably necessary for safety, security or operations.

The Member is responsible for loss or damage caused by their deliberate or negligent conduct, subject to applicable law. Personal belongings remain the Member's responsibility and lost property is handled under the published policy.

We may temporarily suspend access while investigating suspected misuse, false information, fraud, payment reversal, serious/repeated rule breaches, abuse, property damage or a safety or legal risk. Except where urgent action is reasonably required, we will explain the concern and allow a reasonable opportunity to respond.

We may terminate for serious misconduct or a material or repeated breach and will give written reasons unless prohibited for safety, security or legal reasons. If termination results from Member breach, no refund is due except where required by law. If we terminate without Member breach, clause 13 applies.

We process personal data to sell, administer, verify and secure Memberships, operate visits/bookings, respond to requests, comply with law and protect guests. Further information regarding the processing of personal data, including applicable rights, will be made available through X Distrikt's official channels.

Operational messages about access, safety, closures, payments, benefits and changes are part of the service. Direct marketing will be sent only where permitted and may be opted out of. CCTV and routine venue recording are managed under the Privacy Policy and notices. Identifiable promotional use requires the applicable separate consent, particularly for children.

Nothing excludes or limits liability or consumer rights that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, gross negligence, or death or personal injury where law prohibits limitation.

Subject to that rule, each party is responsible for foreseeable direct loss caused by its breach. We are not responsible for indirect or consequential loss, business loss arising from personal use, or loss caused by the Member's breach, misuse, inaccurate information, failure to follow instructions or events beyond reasonable control.

Third-party products are subject to the responsible provider's disclosed terms, without removing any responsibility applicable law places on X Distrikt.

Complaints may be submitted at EMAIL: marketing@xdistrikt.ae, with the Member name, product, order number, visit date and requested resolution. We aim to acknowledge within 2 business days and respond substantively within 10 business days.

If unresolved, the consumer may contact the competent UAE or Dubai consumer-protection authority. Mandatory rights and remedies are unaffected.

The version accepted at purchase applies during the term. Immediate changes may be made where required by law, safety or security or to correct an obvious error. Other material adverse changes require reasonable advance notice and, where core value is materially reduced, a fair remedy under clause 15. New terms apply to renewals and new purchases.

Notices may be sent to the latest email, mobile number or account supplied. Formal notices to us must be sent to info@iex.ae. The Member cannot assign the Membership. We may transfer the contract to an affiliate or successor able to perform it without reducing Member rights and will notify a material transfer.

If a provision is invalid, it will be adjusted or severed only as necessary. Delay in enforcement is not a waiver. The contract is the entire agreement but does not exclude fraud or binding pre-contract consumer information. English prevails, subject to mandatory law and counsel confirmation.

These Terms are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai. Subject to mandatory consumer rights and any competent authority, the courts of Dubai have jurisdiction.